Help

Frequently Asked Questions are listed below. If you have any additional questions, please email support@24tix.com.

How do I get into the event if I purchased eTickets?
After you purchase your eTickets, you will be directed to a page that lists the event date, time, location and your unique ticket confirmation number. Print this page out. This ticket and its confirmation number will validate your purchase via a will call list at the venue.

What if I forgot to print out my eTicket confirmation?
The printout of your eTicket confirmation is your ticket to the event and is as important as a traditional ticket to gain entrance into the event. It is the only way that you can be validated against the will call list. You can login to your account from any computer with Internet access and print out your confirmation. If you show up at the venue without your eTicket confirmation, you will not be allowed into the event.

How long will it take for my Delivered Tickets to arrive?
Most Delivered Ticket orders are sent from Salt Lake City within 48 hours of when the order is placed. Tickets are mailed via USPS First Class mail and should arrive to you within 7-10 business days. If your tickets do not arrive within two days of the event, send an e-mail message to support@24tix.com with your account ID or order number. We'll help straighten things out.

Why are Delivered Tickets not an option for the event that I want to attend? Why are eTickets not an option for the event that I want to attend?
Not all events have multiple ticketing options. Some events may only have a single ticketing option. Also, Delivered Ticket sales cease 7-10 days prior to the event to allow for shipping.

What if the event gets cancelled?
If the show gets cancelled by the band, venue or promoter, we credit the purchasing credit card for 100% of the ticket price plus service fees. There is no need to call or email us.

What if I got sick and could not attend the event? What if the event sucked? What if the band was drunk?
Unfortunately, these things happen and are completely out of our control. There are no refunds to an event unless it was cancelled by the promoter. If an event is cancelled by the promoter, you will get a 100% refund of the ticket price.

What if I got kicked out of the event for fighting, being intoxicated, etc …?
24tix.com provides a service for purchasing tickets online. We do not make the venues' rules. It is your responsibility to understand the rules and regulations for an event prior to purchasing tickets. If there is a dispute, you will need to take it up with the venue or promoter. For more information, please refer to our Terms of Use.

Is using my credit card online safe?
Using a credit card on 24tix.com is completely safe. We use Secure Socket Layer (SSL) technology to encrypt your personal information while it is in transfer to our servers. Look for the padlock in your browser when entering your credit card information. Your credit card information is never stored on our servers and is used only during the authorization process.

What are cookies?
A cookie is a text-only string of information that a website transfers to your web browser so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value: usually a randomly generated unique number. 24tix.com uses cookies to provide continuity from page to page during the checkout process. Cookies do not contain any personal or private information. This site uses session cookies, which are temporary cookies that your browser remembers and uses until you leave the site. We do not use any persistent cookies. For more information on cookies, please visit www.allaboutcookies.org.

Other questions?
If you have additional questions, please email us at support@24tix.com.